Step inside the work that transforms complex challenges into user-driven impact
Research Changed the Future State
When process flows failed to reflect reality, years of research told a different story and reshaped a third party’s future state strategy. *Enterprise * B2B *3rd Party
Setting Direction Through Design Methods
In just two weeks, ten key collaborators came together in focused Mural sessions to cut through complexity, align on priorities, and shape a clear direction for what to build next. *Enterprise *B2B *Ecommerce
Where Design Reveals Truth in Transformation
In early 2023, I joined a transformation where the hardest challenge was not the technology, but changing decades of behavior built around a 40 year old system. *Enterprise *E2E * 3rd Party *Change Management
